Warranty and Refunds Policy

At Nurage Sport, we are committed to providing you with high-quality cycling apparel that meets your expectations. However, we understand that issues may arise, and we are here to help.

 

Warranty Coverage

All products sold on our website come with a 24-month warranty against manufacturing defects, effective from the date of purchase. This warranty covers issues such as stitching faults, zipper malfunctions, and material defects.

Please note that this warranty does not cover:

  • Damage due to misuse, neglect, or improper care (e.g., washing at incorrect temperatures, exposure to harsh chemicals).
  • Normal wear and tear, including pilling, fading, or abrasion.
  • Accidental damage (e.g., cuts, snags).

 

To make a warranty claim, please contact us at info@nuragesport.com with your order number, a description of the issue, and photos of the defect.

 

Refunds and Exchanges

 

Refunds

If you are not completely satisfied with your purchase, we offer a 30-day return policy from the date of delivery. To be eligible for a return or exchange:

  • The item must be unused, unwashed, and in its original packaging with all tags attached.
  • You must provide a receipt or proof of purchase.

 

To initiate a return or exchange, please email us at info@nuragesport.com with your order number and reason for return. Our team will guide you through the process, including issuing a return authorization and shipping instructions.

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 10 business days.

 

Exchanges

If you wish to exchange an item for a different size or color, we will process the exchange after receiving and inspecting the returned item. Depending on availability, the exchange process may take 5-7 business days. Please note that shipping may not be refundable in this case.

For any questions or assistance with your warranty claim, return, or exchange, please contact us at info@nuragesport.com, we will be happy to assist you